Author: Maria Lusardi

Is Your Hydraulic Fluid Getting Darker? Here’s What To Do

Hydraulic fluid is the lifeblood of your system, keeping everything lubricated and ensuring smooth machinery operation. It’s critical to regularly test your fluid to ensure contaminate levels are below ISO cleanliness levels and lubricant is circulating properly throughout your system. Unmonitored changes to your fluid could produce harmful effects that impact your system performance. But what do you do when your fluid is getting dark?

When Fluid is Too Dark

The first step is to have your fluid lab tested. Tests to uncover specific issues include:

  • Fluid Analysis
  • Acid Number (using FTIR)
  • Viscosity (using FTIR)
  • Oxidation (using FTIR)

Fluid Test Results Don’t Confirm Anything

If the fluid analysis comes back normal and the acid, viscosity and oxidation come back as stable, that indicates there’s no oxidation present in your hydraulic fluid. The next step is to inspect your valves. If there’s residue on the valves, there’s a possible indicator varnish is precipitating from the fluid.

What is Varnish?

Vanish is the byproduct of lubricant degradation and is generally unstable in oil. As such, it’s prone to form deposits or separate from your bulk oil. Varnish deposits can form on machine surfaces throughout your system, slowing down system performance, limiting valve function and shortening the life of your oil.

The primary cause of varnish is thermal degradation of some sort, which occurs in the absence of oxygen. Thermal degradation is caused by, you guessed it, heat! Typically, there are two broad causes of overheating in a hydraulic systems:

  1. A hot spot caused from an external heat source in close proximity to the lube system
  2. An implosion of entrained bubbles as the bubbles flow from the reservoir into higher pressure zones, such as pumps and valves

What to Do If You Confirm The Presence of Varnish

To solve the problem before it hurts your system performance, follow these steps.

  1. Confirm Thermal Degradation

Have a laboratory provide the FTIR curve of your oil. Don’t have them look at the wave-number region, where oxidation levels are measured. Instead, have them check for a peak in the nitration region. If a peak is present, then you’ve confirmed the presence of thermal degradation.

  1. Perform Root-Cause Analysis

Investigate the source of heat in your system. Once you know where the heat is coming from, you can determine whether there’s a major system flaw or if it’s possible to engineer a solution that will remove the heat source.

If your heat source is some sort of entrained air, there are engineered solutions to remove bubbles from the hydraulic fluid. If there’s a system design flaw, use a separation technology to remove thermal degradation byproducts from your fluid. This provides a long-term stop-gap solution to the varnish formation until you can implement a system redesign.

More About Reliable Industrial Group

At RIG, we’ve served more than 400 companies nationwide and can help you get to the bottom of system issues with a range of equipment assessments, including:

We offer extensive varnish removal services and also carry a complete line of lubrication system accessories from filters, breathers and suction strainers to fill caps and site gauges.

New Technologies Drive Better Cleaning Procedures

Pre-cleaning and regular maintenance of piping, critical system components, and lube oil systems are critical to extending the life of equipment and ensuring safe operations. But every minute we spend cleaning means our plants are not operational. Fortunately, innovations in the pre-commissioning and preventive maintenance industries are helping speed cleaning processes up while improving equipment longevity.

Some of these new and improved technologies include:

Hydrolazing/Aqualizing.

High-pressure hydrolazing can be used to pre-clean the inside of steam pipes, just before steam blows, clean air-cooled condensers, and more.  This allows for a reduced amount of chemical cleaning and zero need to handle hazardous chemical waste.

Some of the benefits of high-pressure hydrolazing internal pipe cleaning services include:

  • Reduces startup time
  • Reduces cost
  • Alternative to chemical cleaning process
  • Eliminates need to handle hazardous chemical waste

Dry Silencers for Steam Blowing.

Dry silencers, which come in various sizes and configurations, help with noise reduction during the steam blow process. These silencers allow steam blowing on locations that were previously hindered by location size and available setup space. By reducing temporary piping requirements, dry silencers allow safe steam blows in these tighter worksites.

Glass/Synthetic Filters.

Modern hydraulic systems run at higher pressures and faster cycle times than ever before, making it harder to maintain fluid integrity under such demanding operating conditions. Glass or synthetic filters help address this problem by providing a better, more reliable contaminate removal method than cellulose filters.

There are several benefits to using Glass/synthetic filters. For example:

  • They have more evenly spaced pores, which makes it possible to capture two to three times more contaminates than cellulose filters
  • The life span of our equipment increases by four to five times that of a cellulose filter
  • Synthetic filters are 99.5 percent more effective at the rated micron size, than the cellulose filters, which are only 50 percent efficient at their rated micron size

Charge Bonding Varnish Removal.

This type of varnish removal works quickly and is mainly used on gas turbines, targeting soluble precursors. ICB technology allows for faster cleaning in a less invasive manner than traditional methods.

New technologies continue to be developed, improving equipment longevity and driving better cleaning procedures.

When To Use Steam Blowing vs. Air Blowing

When and why to use steam vs. air blowing is not always easy to tell. Both are good methods and have their use cases. Generally, air blowing is a less stressful method of cleaning than steam blowing, but it doesn’t do quite as thorough a job. Usually, the level of contamination and your target ISO cleanliness will determine which is most appropriate. Let’s dive into specifics though:

Steam Blowing

Steam blowing, one of the first phases of start-up, uses high-temperature and high-velocity steam to create a high drag force on piping surfaces. This force removes debris, grease and mill scale that forms during the milling, fabrication, and construction of piping and equipment. To remove mill scale the steam must be at a high pressure (usually 300 PSI) and temperature (usually at least 900 degrees Fahrenheit). At lower temperatures, mill scale will stay in place and can eventually break free and contaminate plant equipment during startup. Some best practices include:

  • Keep steam turbine’s turning gear in operation during steam blowing
  • Reduce steam temperature by injecting treated water at high velocities into the steam, creating a thermal shock effect that speeds the process — keep steam velocities higher than maximum continuous rating (MCR) at all times

There are two types of steam blowing, the puffing method, and the continuous blowing method.

Puffing Method:

Puffs of steam are injected into your system, beginning at low pressure and slowly escalating to higher pressures, typically about 150 percent of normal operating procedure. It’s performed in stages, across different parts of the system, clearing out debris and mill scale from each area.

Continuous Blowing Method:

The Continuous blowing method uses a similar process, but pressure is maintained continuously during one long blow to reduce force and stress on your system. It puts less stress on your system, but it delivers a slightly lower standard of cleanliness than the puffing method. Depending on the sturdiness and cleanliness requirements of your system, either method can be a good fit.

Air Blowing

Air blowing is a similar method in which high-velocity air is pumped throughout your system. In terms of when to use it, air blowing works in great combination with chemical cleaning, such as in power plant systems. The chemical cleaning solution will dissolve mill scale, and then the non-soluble particles that have been dislodged during cleaning can be removed via air blowing. This process puts less direct stress on your system than steam blowing does, so if a chemical clean will be sufficient to remove mill scale, it’s easier on your system to combine it with air blowing.

Get an Expert Opinion

With over 35 years of experience performing steam and air blowing in plants, we are always happy to help you determine the best methods of cleaning or pre-commissioning your systems.

How To Reduce Noise and High Temperatures During Steam Blowing

Steam blowing is critical if you want to ensure piping, boilers, and gas turbines are not contaminated with mill scale, debris and grease before full operation. With proper steam blows, you can protect your turbines and plant equipment from damage upon startup or operation, potentially saving millions in repairs and unplanned downtime. This procedure forces steam through piping at high pressure, to create a drag force that will remove debris. If done improperly, steam blowing runs the risk of overheating sensitive elements, endangering the eardrums of unprepared bystanders and leaving the system unready for operation.

One basic precaution includes using dry silencers that don’t require water injection to reduce noise, which can make a huge difference in risk during the procedure.

OEM Guidelines

When piping is attached to a steam turbine, the turbine OEM has a guideline for steam blowing. There are several methods, referenced in NEMA 23 and NEMA 24 guidelines.

The accepted method for a steam blow, per NEMA 23 and NEMA 24, is an impulse blow, in which you:

  • Contain steam in the boiler attached to the opposite end of the steam piping to the turbine
  • Establish a break-out point at the steam turbine
  • Attach a fast-opening valve to this break-out
  • Attach a short piece of pipe to vent the steam in a safe direction

Noise and Temperature Restrictions

Historically, steam blowing has been a noisy, hot, dangerous process.

In the past, steam blows were louder than roaring jet engines. They used an open-ended pipe to vent high-speed steam into the open air, often breaking glass windows in nearby facilities — needless to say, the noise was well above OSHA standards.

In addition, rapid temperature increases and decreases can impair overall system performance, so manufacturers of boiler/heat recovery steam generators have put limits on the rate of temperature variation during steam blows.

Controlling Noise and Temperature with Puffing and Fast-Opening Valves

The traditional approach to steam blowing is to pump puffs of steam through sections of a system. To reduce sound and temperature dangers, the key here is to use a system of:

  • Quick-opening valves
  • silencer/exhauster at the exit
  • And water injection

In this approach, puffs of steam are blown through the system, beginning at lower pressure and slowly increasing in pressure as necessary, and regulated using quick-opening hydraulic actuated valves.

To control noise, a steam exhauster/silencer is also used. In addition, temporary piping from the temporary steam turbine exit is used with water injection along the temporary pipe, limiting the volume of steam before it reaches the steam exhauster/silencer.

Low-Pressure Continuous Blowing Controls Noise and Temperature

Due to the high pressures of exhaustive steam blows, permanent and temporary systems are subjected to high vibrations and stress. In addition, puffing can take weeks to achieve OEM-specified cleanliness levels.

One way to control noise, limit temperature fluctuations, and speed up the process, is to use the continuous blowing method. In continuous blowing, there’s one continuous, low-pressure blow performed around the clock at a steady temperature and pressure. In this process:

  • Steam is produced by the boiler or heat recovery steam generator, escaping the temporary steam turbine exit into temporary piping
  • The steam blow uses about 45 – 55 percent of the maximum steam flow at a low pressure
  • The low pressure equals the back pressure of the permanent piping
  • This works because high-temp steam at low pressure has a higher specific volume than steam at high pressure

An impulse, or puffing, steam blow requires many valves to close and open to exhaust steam at a good cleaning force, cleaning small sections at a time. But a continuous steam blow is always flowing, so the cleaning force is higher down the line as pressure drops near the exit.

More About Energy Services International

At Energy Services International, we provide comprehensive steam blowing services that:

  • Deliver exceptional cleaning efficiency and cleanliness standards
  • Minimize noise and disruption to other critical path plant operations
  • Are environmentally friendly
  • Are cost-effective
  • Provide you a fast, painless process

We’ve served companies nationwide and can help you quickly get your system up to specifications. Contact us to discuss your specific needs.

Six Ways To Verify Oil Flushing Success

It can be daunting to try to verify the results of an oil flush. Particles as small as 2 microns can damage your equipment, but the human eye strains to see particles 30-40 microns in width. Besides super human eyesight or giant coke bottle glasses, we have six reliable ways you can personally verify your lube oil cleanliness. You should always use two types of verification; particle counts for microscopic contaminates and inspection media for particles visible to the naked eye.

1. Visual Inspection – While superhuman eyesight is required to see some particles, it is still a good idea to do a visual check. Using a 100-mesh screen (normally required by manufacturers), you can make sure nothing obvious is still running through your system.

2. Patch Kits – For quick checks and people who are okay with knowing they are in the ballpark instead of having a specific and reliable measurement, patch kits offer a fairly reliable and quick solution. Because they do leave room for human error, we recommend always backing up this method with laboratory testing (which can take longer).

3. Independent Lab Analysis – lab results are the most accurate way to know what precisely is happening with your lube oil. We work with an independent lab that returns results in 24 hours or less, but some analysis and labs can take longer. A patch kit for instant verification plus a sample sent off to the lab is always a way to have quick results now and peace of mind later with the certified lab results.

4. Portable Particle Counters – These are fast, reliable and great at identifying microscopic particles. You’ll want a unit that provides ISO and NAS cleanliness code counts. This is still a DYI solution, and false results can easily occur if the wrong type of particle counter is used for your application or you don’t check the calibration before each analysis. Our basic guide for selecting these is:

  • Light-refracting units – best for turbine and hydraulic fluids, these can give incorrect readings with dark oils and moisture contamination.
  • Pore-blockage  – use for darker oils and moisture; these can be sensitive and taking your time setting them up and calibrating them is important.

5.Strainers & Filters – strainers and filters offer tried and true ways to monitor your system for most particles but may miss microscopic contaminates. There are several choices when it comes to strainers, including:

  • Wye Strainers – Common, inexpensive, and easy to change, but easily crushed, They can also give a false positive if contamination drops out in to the screen cover.
  • Basket Strainers – Used commonly in modern flushing, but can be scarce and expensive because there are not standardized baskets and housings. However, they accept full flow and have a sealed bottom to capture all particles.
  • Witch’s Hat Strainers – Not commonly used by flushing professionals, but some manufacturers do require this strainer at the return header to prevent reservoir contamination. These must be checked often since they are prone to blowouts and tears.
  • Bag Filters – Common and inexpensive, these filers are available in many micron sizes and distributed globally. The drawbacks to bag filters are the potentially expensive housings, the difficulty in inspecting them, and the fact that they do let many contaminates pass through.

5. Flange Screens (a.k.a. Slip Screens) – These are preferred by oil flush technicians, due to their ease of placement between flanges in gaskets with no disturbance to the piping or machinery. These screens are easily cleaned and reused repeatedly, especially during a flush. The drawback to slip screens is they can become clogged and back up fluid upstream or be destroyed.

Learn More About our PLI-Screens here.

Source: Larry B. Jordan

Pre-Commissioning: The most critical step

The most delicate moment in a plant project is between fabrication/construction and plant startup. Process systems and other critical equipment must be moved, installed, hooked up to utilities and set up correctly for a smooth startup. But surprisingly, it’s not problems in any of those areas that often cause bad or even failed starts.

Poor or skipped pre-commissioning work can have an extreme impact on the probability that systems will start up smoothly, resulting in significant cost increases and delayed project completion. Why is pre-commissioning so critical?

It’s easy to forget that assembling, welding, moving, installing, and hooking systems up to raw materials and plant utilities all represent opportunities for contaminates, part failures, and other problems to occur. Are you making sure that your piping is truly free of debris? Are you 100% sure that all your instrumentation and controls are working correctly?

Pre-commissioning makes sure all systems are up to ISO cleanliness specifications and functioning properly. The easiest way to ruin brand new equipment is to skip this step and not properly clean systems before startup. Do you want to take the risk a random shop rag got left in the mixing tank, or rust from a process connection hose has infiltrated your brand new piping system? Plan to pre-commission your systems and start your systems or plant off on the right foot.

How to Choose a Plant Maintenance Contractor

It can be hard to tell which plant maintenance contractors are a good fit for your needs and trustworthy to hire. Online reviews, websites and experience can be fabricated in a few quick keystrokes, so understanding who you are inviting into your facility can be tricky. Here are a few key actions you can take to make sure you know who are hiring and they know what they are doing:

Ask probing questions Invite contractor representatives to your facility, and really probe them while they are there. Question any statements or claims the company makes. For example: Question statements that reference the company’s strength’s or competitive advantages. If they claim to have world-class equipment, ask what makes the equipment world class. Find out what they claim as a difference from other vendors? How do they normally structure their projects, timelines, customer service, etc.? Who would you be communicating with throughout the process?

Request testimonials, case studies and other information – You can glean a lot from these materials. For an established, experienced company it should be easy to provide good testimonials and case study examples. Use the materials to try to assess things like:

  • Does the contractor demonstrate a consistent project management strategy?
  • What is the contractor’s success rate? This is more than just completing the service but includes how often they met the quoted time frame.
  • How often does the contractor achieve the manufacturer’s cleanliness criteria? Anyone involved in oil flushing understands missing a deadline means spending weeks on maintenance or a month on construction just to have an oil flush become the controlling factor.

Talk to past clients – Request a reference list or reach out to others who have used them before and go beyond “Would you this contractor again?” Previous clients are a wealth of detailed information that you want to hear. What went right with the project? What did the contractor’s equipment look like? Did the equipment come in clean and in working order? How did the labor/technicians act during their service? Were they knowledgeable? What would you do differently?

Visit potential contractors and get to know them – With planned maintenance, you sometimes have up to a years advance notice to prepare. Use this time to visit your contractor or potential contractors and get to know them. What is their facility like? Their company culture, safety practices, etc.? How contractors execute safety, cleanliness and training at their facilities will be a direct reflection of how they will act at yours.

Use expert help – If you don’t have an internal expert in the specific services you are looking to hire a contractor for, find a third party expert or request references from your contractor. Put the third party expert in charge of the selection process, or at least heavily involve them in it. Having a neutral third party facilitate execution of the services will keep everyone honest. This should not bother potential contractors worth their salt. In fact, it should actually help them to have someone who speaks the lingo in the room and help set realistic expectations.

Do your due diligence when selecting contractors, but keep in that every turnaround has its unexpected challenges. A good contractor will be open and honest with you, working to solve problems and respond quickly. You and the contractor should have a good working relationship that you both value, which started during this research phase.

Source: Larry B. Jordan

Why You Should Be Hydrolazing Before Steam & Air Blows

Hydrolazing, sometimes also called Aqualazing, is a newer turnaround service that can drastically enhance the results of steam and air blowing. This high pressure water jetting method is effective at removing mill scale, construction debris, and process deposits.

Benefits of hydrolazing include:

  • Reduces the cleaning times and costs of steam and air blowing services by up to 75%
  • Requires 80% less de-mineralized water
  • Cuts natural gas requirements in half
  • Zero environmental impact because no chemicals are required
  • Shaves 5-8 days off of average steam blowing procedures

Hydrolazing is an effective pre-commission and plant reliability service that is appropriate for:

  • 2×1 HRSG plants
  • Process equipment experiencing degraded performance from water contamination or process deposits
  • Process pipes, which it can clean at a lower cost than chemical cleaning methods

Get Pricing or Talk to the World Leaders in Precommission & Plant Reliability Services about Hydrolazing, Steam Blowing and Other Services: [email protected] +1 281-339-5751

PetrolinkUSA and Cogen Cleaning Technology Join to Form Reliable Industrial Group

HOUSTON, Texas – (Business Wire) October 30th, 2018 – PetrolinkUSA and Cogen Cleaning Technology have joined forces to expand the current platform of industrial reliability and global pre-commission services. The new name of the holding company for the two brands is Reliable Industrial Group (http://www.therigteam.com).

Bringing together PetrolinkUSA and Cogen Cleaning Technology will expand the geographic footprint to better serve the global precommissioning and reliability services market by allowing quick response for operations and engineering execution with the largest fleet of pre-commissioning and reliability service equipment in the industry. The RIG strategy will be focused on bringing in proven processes, training and technology to expand market share, and deliver reliable services to a broad range of global customers.

Cogen Cleaning Technology (http://www.cogencleaning.com/) provides a complete range of pre-commission cleaning needs, including; Steam Blows of headers, boilers, HRSG’s and process lines, Airblows of HRSG’s, boilers, and process equipment, Gas Line Air Blows on underground and above ground piping up to all users, Hydrolazing of piping systems, ACC’S and vessels, Hydrostatic Testing of all vessels, piping and pressure parts, Circulating Degreasing & Citric Acid Cleaning of HRSG’s, boilers and piping, Circulating Degreasing of HRSG’s and Boilers, Line Purging, ACC steam Flushing, Oil Flushing of all rotating equipment, Surge Flushing of process lines and Vaporphase Flushing

Gregg Alper, President and Owner of Cogen Cleaning Technology is recognized as a proven industry leader with over 25 years of experience planning and engineering global pre-commissionining projects. “Adding Cogen Cleaning Technology to the RIG service platform meets the market request to be a single source engineered pre-commissioning and reliability services company. Cogen Cleaning Technology is the global market leader with a proven track record of executing large scale pre-commission projects,” said Gregg Alper.

“We are happy to have Gregg and his team join our platform of companies. Mr. Alper is a managing partner and directly involved with all aspects of the combined companies. This service expansion puts our customers first, by forming a single source on-track, on-budget, critical path, engineered solution provider. Gregg and his team will be a valued part of our continued growth,” said Jason A. Bandy.

About PetrolinkUSA, LLC

PetrolinkUSA (www.petrolinkusa.com) has locations throughout the U.S., with primary service operation in Houston, Texas, PetrolinkUSA performs technically advanced oil flushing, chemical cleaning and other emergency decontamination services to guarantee system cleanliness on critical turbine, compressor and hydraulic systems in the US, Canada and Mexico. The company was founded in 1989 and is experiencing consistent growth by providing the market with technically trained operators and engineers. For more information please call 800-770-4510 or contact [email protected]

Our RIG Leadership Mindset

At RIG, we take pride in condition monitoring and predictive maintenance done the right way. We apply hard work, intentional thought, integrity, and transparency every day to deliver the quality service our clients rely on. To consistently meet that standard day in and day out, it takes a world-class team. And it takes a leadership approach that helps that team max out their abilities and empower every team member to shape the way we grow as a company.

The RIG leadership approach relies heavily on fostering an ongoing dialogue throughout our business. Every person is engaged to shape our vision, our service and the way our company develops a culture of quality.

We wanted to share a bit about our approach, and after digging around our internal log of resources, found a great one that not only summarizes our values but can also be a strong resource for leaders in any business we touch. Below is combination of materials from that resource, a Harvard Business Review research guide that explores a conversational leadership model, and some of the keys that help us in our business.

The Changing Landscape: Why Our Leadership Approach Focuses on Open Dialogue

We believe traditional “command-and-control” management isn’t suited to the modern challenges of today’s growing business and plant environments. New communication strategies are taking the place of the old model to help manage information flow to, from and among employees in an open conversation. The new organizational conversation model is less formal and top-down and now looks more like ordinary, person-to-person conversation.

Conversation is happening every day in every company — that’s always been true. But today, with social networks and instant information dissemination, it can spread well outside of the company, and management largely doesn’t hold control over it anymore.

Forward-thinking leaders and companies find ways to use conversation to manage the flow of information openly and honestly. Traditional, one-way broadcast messaging has become a largely outdated practice that’s being replaced by a new conversational model, where conversation is two-way and directed throughout the entire organization.

The Old Model: Corporate Communication

In traditional internal corporate communications, information flow has largely been top-down and formal. Corporate messages have been broadcast to employees through print newsletters, memos and speeches. The top executive leadership created and controlled messaging, while employees were passive consumers of information.

Communications were fragmented, reactive and ad hoc, not necessarily structured with tremendous intention on an ongoing basis. Leaders would assert agendas to achieve strategic alignment, and employees in many companies were largely along for the ride and in the dark on many key decisions.

The New Model: Organizational Communication

Today, teams expect an open, ongoing dialogue that’s genuine and inclusive to all employees. With the right framework, team members will not only listen to and understand the vision, but also help shape it and ensure it pervades the company culture.

Communication in the new, conversational model is personal and direct. Leaders value trust and authenticity, talk with employees, not at them. Organizational culture fosters back-and-forth, face-to-face interaction, with leaders relinquishing some control over content. But the reward for leaders is that employees become active participants in organizational messaging and gain a sense of ownership and belonging that improves the whole company. One key component in this new model is a clear agenda informs all communication — this requires leaders to carefully explain the agenda to employees then allow strategies and tactics to emerge out of a cross-organizational conversation.

The Elements of Organizational Conversation

There are four key elements to the organization conversation communications model:

  • Intimacy — How leaders relate to employees
  • Interactivity — How leaders use communication channels
  • Inclusion — How leaders develop organizational content
  • Intentionality — How leaders convey strategy

Intimacy

Here’s what it looks like to foster intimacy in corporate communications:

  • Minimize the distance between leaders and employees
  • Leaders seek and earn trust from employees by listening to people at all levels of the organization
  • Conversation is directly speaking personally, transparently and authentically with team members
  • Communications are less corporate and more casual in tone — less about issuing orders and more about taking questions
  • This involves intentional listening to employees at all levels — often through structured settings, but also in unstructured personal interactions to glean insights into every aspect of the business
  • Be open about asking for criticism from employees, and take the criticism seriously to improve leadership — if the CEO of Duke Energy can do it, so can you

Interactivity

 Interactivity involves:

  • Promoting dialogue in a two-way conversation
  • Embracing unpredictability of vital dialogue
  • Providing employees the tools and platform to speak up
  • Promoting an interactive culture
  • Developing values, norms and behaviors that create a welcoming space for dialogue
  • Unscripted and personal interviews of leaders can be a strong tool to foster genuine communication and invite dialog

Inclusion

Inclusion involves:

  • Expanding employees’ roles
  • Personal conversation that allows employees to contribute their ideas and take ownership in the business
  • Having employees generate content that makes up the company’s story, such as blog posts, social media posts, internal communications and orientations
  • Focusing on the role employees play in the process to get close to other team members and to leaders in the organization
  • Allowing team members to act as brand ambassadors, thought leaders and story tellers

Intentionality

All of these interactions benefit from the same leadership and intentionality that executives and managers bring to the table. Be intentional and have goals in mind when it comes to communications, but you have make it rich and rewarding for the employees to get them to engage.

Here’s what that looks like:

  • Give employees a sense of direction
  • Don’t allow communications and company-wide conversations to be aimless
  • Align the shared conversation with the strategic vision of the company (and help form it)
  • Bring closure to the company-wide communications process
  • Convey strategic principles, not just by asserting them, but by explaining them — generate consent rather than commanding assent
  • Have leaders speak extensively and explicitly with employees about the vision that underlies executive decision-making — be transparent and genuine
  • Gives team members a high-level view of the business
  • Also give employees a part in developing the governing strategy
  • Tech giant Infosys is an example: executives developed a list of 17 trends, then held open forums (online) with employees
  • Employees helped develop ideas for taking advantage of and responding to trends

What It Means to Us

At RIG, we emphasize listening to our employees, rather than just speaking to them. Our team members engage us in an open, team-driven exchange of ideas, and we heavily involve our team in telling our company story. Every member of RIG is not only a representative of our brand, but a true ambassador of it, helping to shape it and share it with our clients, vendors and the public.

What that means for us? Our future isn’t just in the hands of our executive leadership. It’s in the hands of every member of our team. And that means it’s in good hands.

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